Confirm the named range
Send the brand, product range, colour, thickness and supplier data if available. Different binders, finishes and manufacturing methods influence colour matching and the suitability of surface treatment. Do not substitute guidance for an older product from the same brand.
Repair appearance and warranty
A repaired edge can remain visible, particularly on a plain or textured finish. Ask the supplier about any relevant warranty process before work is authorised. Repairing damage does not automatically renew the original product warranty.
Photos that help
Provide a full view of the surface, a dry close-up with a size reference, and a side-on view of any affected edge. Identify whether the mark is a chip, crack, dull patch or discolouration and tell us what happened. A clear description reduces the chance of quoting for the wrong treatment.
An agreed scope before work
We confirm the proposed work, its limitations and price before the appointment. Material identity, access and the condition of adjoining stone matter as much as the size of the visible mark. If the expected repair will not meet your goal, replacement or a different treatment can be discussed.
Questions, answered.
How do I get a repair quote?
Send one full-benchtop photo, close-ups of the damage, your suburb and the material name if known. Include a ruler beside the damage and tell us about any previous repair.
Will the repair be invisible?
Results depend on material, colour, damage and lighting. Colour matching aims to reduce the visual impact. Cracks and porcelain repairs remain visible; no repair is promised to be invisible.